Update: spoke with the manager this morning and she is correcting the issue - offered more than expected. Hopefully I’ll see this time why my husband likes to visit this sub shop. Thank you for caring about your customers. From 1 star to 3.
The Manger on duty said he didn't understand either...yet made no move to rectify the situation.
Update: franchise owner contacted us and made right. Apparently the employee/manager on duty had not idea what he was doin.
My husbands is the same and he said his veggies were hot like they heated the sandwich with them on it.
Absurd...
My sandwich was barely warm.
Sandwiches cold. Customer service sucks! Guy used restroom didn't wash hands! The Hispanic "manager" kept starring at me when I was eating my sandwich kind of intimidating.
Nowhere did i read this Lil tie bit of information. Nor did anyone say anything until after i had paid...or i would not have chosen to eat here.
Great hot tasty subs. They don't bother you with questions as they are making the sub. The bread is soft, and they have lots of sauces to try.
I’m assuming the meat was running low when I ordered because three bites into my sandwich I was overwhelmed with sweet meat flavoured liquid. Not even ten minutes away from the store and the bottom of my sandwich is soggy and inedible from the amount of liquid.
Second time at Firehouse and not going back.
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Just gross and a waste of $20.
Came for kids eat free Tuesday night...EXCEPT they only eat free if ONE adult eats...if you have TWO adults...you have to then pay for the child's meal...even tho is kids eat free.
good food as advertised. fast response they are lining up to quickly fix your order. good price.
Firehouse Subs is a US Meal Delivery based in Georgetown, Texas. Firehouse Subs is located at 1003 West University Dr #110, Georgetown, TX 78628, USA.
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