It’s not worth having their wellness plans unfortunately every time something actually happens to my dogs it’s almost impossible to get an appointment. I choose not to walk-in because of a pervious bad experience walking in and waiting all day so I decided to wait on an open appointment and the day before the scheduled appointment they call to reschedule... i need a new reliable vet and I’m stuck paying for these wellness plans that do no good
I drive from Killeen to use this Banfield instead of the one down the road from my house because the staff is so accommodating and caring at Georgetown location. My dog recently had to have surgery through Banfield. Multiple times this location has gone above and beyond to ensure he received the best possible treatment. I have moved several times over the past few years and have always used Banfield. If it wasn't for the convenience , I have considered canceling the wellness plan and opting for a local vet. That being said, this Banfield is by far the best I have ever been to and has completely restored my faith in the the company. If you are in the area, I highly recommend them!
The worst part is, we can't get our money back for this sham of a program that we enrolled our dog into. Be fully aware that if you need something from these people you might as well turn on a fan and spit into it as that's going to be the extent of helpfulness they provide.
I really love these folks. They treat my animal babies like they were their own. They are patient and calm with my unsure chihuahua. The vets are knowledgeable and share it! I appreciate the time they take to get to know my pets and make it as painless a process as possible.
Not only will the other vets not see you immediately, just to examine your animal and take a look at the other notes from their peer but they like to tell you all about the hippocratic oath that veterinarians take. Seriously, I fully believe that you can find more helpful veterinary expertise in the pages of Dr. Doolittle than at this place.
I'm not one to leave negative reviews, I believe that there are most always extenuating circumstances to most every point of contention that arises when dealing with a business, especially on short notice. My wife and I purchased the pet wellness plan from Banfield, meaning that we intend to use them as the primary provider for our pets.
Twice now I've tried to get the prescription for my dog filled before a trip and twice now the vet who is assigned my animal is on vacation. Well the first time she wasn't on vacation, they just couldn't reach her. They not only do this but when they have been told that you want something they don't actually hold a prescription card for your animal requiring you to go through this whole thing any time you need something from them.
If there were a way to give them negative stars I would. Took our dog here after finding a small mass on her paw pad on 9/8. Scheduled an appointment to have her teeth cleaned and mass removed on 9/19. When I didn't receive a call to confirm my appointment for 9/19 today, I called the facility. They had NO record of her appointment. I've now waited a week and a half to have hopefully a benign mass removed and they don't even have record. The tech I spoke to was rude and the whole staff is incompetent. I wouldn't take a pet fish here.
Banfield Pet Hospital is a US Veterinary Care based in Georgetown, Texas. Banfield Pet Hospital is located at 1013 W. University Ave, Bldg B, #400, Georgetown, TX 78628, USA.
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