Terrible terrible terrible business. If I could rate them a zero I would. Like a few other posts I was so excited when I first started this process and found a couch we loved. We signed up for the lease agreement with the lease agreement with the intentions to pay off using the money we sold our other couch for. Once we got the couch a few days went by and immediately noticed there were springs that were broken and needed to be fixed. My husband called multiple times and was assured that they were ordering a new one and would swap it out. After a month I called and the owner answered the phone. Immediately I was treated with absolute disrespect. I was simply calling to see when the new unit would be in to replace the broken delivered piece. She proceeded to tell me that she didn't have time to talk to me and was extremely rude and hung up on me. I called back and was sent to voicemail. I then went up to the store and was told by the associate that the owner ( who I spoke with on the phone) was out of town and unavailable to help but that she would get me an answer the following week. Nothing happened. My husband then called and spoke with the owner and was told a tech would come out and would take a look at the couch but that he isn't replacing it because he would lose money. Two weeks later and nothing. My husband and I went up there today and was given the manufacturers number to call and basically said they were not going to do anything. Thank god we did not pay in full or we would be out of money $1500 for this broke couch. Instead we called the leasing company to resolve.
I am a realtor and have multiple staging companies I referred to this company. Which has obviously been retracted. This is the worst customer service and business management I have ever seen. DO NOT buy from macs.
We had a wonderful experience at this warehouse store. Granted it is not as big or showy as other stores. But Tunya was friendly and helpful and not at all pushy (which is one of my pet peeves about "salesmen". She helped us find a comfortable mattress and it was even delivered same day. The day before I talked with Jeff and he answered several questions. Then he called me back later with more info. They have sofas, bedroom sets and other furniture as well. Recommend you check them out!
We bought a bed from this couples (Tracy and Jim) and there warehouse workers loaded the wrong parts of the bed on my truck. I called and Talked to Tracy, and she said her husband wont be back until Thursday in which she lied because I can hear him talking right next to her. Then Jim gets on the phone, and of course is vey unprofessional himself offering no resolution or happy median to correct the issue that his incompetent warehouse workers created. Both Jim and Tracy are very unprofessional, and I would not recommend this business to anyone regardless of how good of a deal you think you may be getting. The furniture is cheap and so is the professionalism and the personalities.
The furniture is a cheap price which is good but the costumer service is not great. They bought my husband and I the wrong living room set. And then we had to keep calling them numerous times to see when it would be delivered not only that they are caring to the consideration of the customer. Not spending my money here again. Please believe me when I say FIND SOMEWHERE ELSE TO SPEND YOUR MONEY!!!
The process was quick and easy to start. Poor communication. I was not advised the details on my lease agreement. The guy who delivered my furniture lost my receipt. Which is needed for the manufacture warranty. They have yet to correct the total price owed with Progressive. I was excited about this place at first. Sad to say I won’t be doing business with them again. They also did not deliver my ottoman they advertised with the sofa
Macs Furniture is a US Lodging based in Georgetown, Texas. Macs Furniture is located at 654 Co Rd 234, Georgetown, TX 78633, USA.
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